Frequently Asked Questions

We advise on a broad range of personal and business insurance, including home and contents, motor, landlord, boat and marine, accident and sickness, business property, public liability, professional indemnity, commercial motor, truck, trailer and fleet insurance.

Diford is not tied to a single insurance company. Our brokers have access to products from leading insurers and use that market access to compare suitable options for each client.

A broker helps you understand your risks, compare policy options and identify exclusions or limitations that may be easy to overlook. We also provide ongoing service and support when you need to make a claim.

No. We are Brisbane-based and work with clients throughout Queensland and across Australia. The availability and suitability of particular policies can depend on location, occupation and risk details.

The required details depend on the type of cover. We may ask about your property, vehicles, business activities, turnover, claims history, sums insured and existing policies. Accurate information helps us approach insurers with a clear picture of the risk.

Yes. Contact your broker as soon as practical after an incident. We can help explain the claims process, communicate with the insurer and support you through the information and documentation required.

Review your cover at least annually and whenever something significant changes, such as acquiring property or vehicles, expanding a business, changing operations, renovating, employing more staff or increasing stock and equipment.